Case studies
Real Results From Real Exporters
See how Sri Lankan exporters across apparel, tea, and food manufacturing solved pallet compliance challenges, eliminated shipment rejections, and scaled their supply chain with CeyPall.
0
Shipment rejections reported
600+
Pallets/month at scale
3–5
Day delivery lead time
100%
ISPM 15 compliant
Apparel & Garments
Eliminating Shipment Rejections for a Katunayake Apparel Exporter
A BOI-registered apparel manufacturer · Katunayake Free Trade Zone
The Challenge
This garment manufacturer was sourcing pallets from a local supplier who was not NPQS-registered. The pallets appeared to be heat treated but carried invalid IPPC stamps — the registration number did not match any approved provider. Over a six-month period, three EU-bound shipments were held at destination ports for phytosanitary inspection. Two required re-treatment at the importer's expense, costing approximately LKR 850,000 in fees and delays. The third resulted in a formal compliance warning from the buyer's logistics team, threatening the trading relationship.
The Solution
- Switched all export pallets to CeyPall — NPQS-registered, IPPC-stamped, with treatment certificates for every order
- Standardised on 1200 x 800 mm Euro pallets across all EU shipments for consistent container loading
- Established a recurring weekly delivery schedule aligned with the factory's production cycle
- Provided batch-level treatment certificates with every delivery for the customer's export documentation files
“We had no idea our previous supplier's IPPC stamps were invalid until our EU buyer flagged it. Since switching to CeyPall, we have not had a single compliance issue.”
Results
0 in 18 months
Shipment rejections
Zero since switching
Compliance warnings
3 working days
Delivery lead time
Certificate with every order
Documentation
Tea Export
Reliable Pallet Supply for a Hill Country Tea Exporter
A mid-scale tea factory and exporter · Nuwara Eliya District
The Challenge
This tea factory exports approximately 40 containers per month to buyers in the Middle East, Japan, and Europe. Their previous pallet supplier was based in Colombo and could not reliably deliver to their upcountry location. Deliveries were frequently delayed by 5–7 days, causing the factory to hold finished tea in storage longer than necessary — increasing the risk of moisture absorption and quality degradation. Additionally, some pallets arrived with visible bark residue, which is a violation of ISPM 15 bark requirements and was flagged during a Japanese customs inspection.
The Solution
- CeyPall established a scheduled fortnightly delivery route to the Nuwara Eliya facility
- Supplied pallets sized to match standard tea chest footprints for maximum container utilisation
- Implemented strict bark-free quality control — every pallet inspected before dispatch
- Provided a dedicated account contact for order scheduling and delivery coordination
“Finding a pallet supplier willing to deliver reliably to Nuwara Eliya was our biggest challenge. CeyPall solved that and the quality has been consistently excellent.”
Results
98% on-time over 12 months
Delivery reliability
0 since switching
Bark-related rejections
Reduced by 4 days average
Storage holding time
Improved with matched sizes
Container utilisation
Food Manufacturing
Scaling Pallet Supply for a Growing Food Manufacturer
A food processing and export company · Biyagama Export Processing Zone
The Challenge
This food manufacturer exports processed coconut products and spices to 14 countries across the EU, Middle East, and Asia-Pacific. As their export volumes grew from 20 to 60 containers per month over 18 months, their existing pallet supplier could not scale to meet demand. Orders were split across three different suppliers with inconsistent quality — different wood species, varying moisture content, and unreliable treatment documentation. One batch from an alternative supplier had moisture content above 20%, which caused mould growth during a 28-day ocean transit to the UK, resulting in a partial shipment rejection worth approximately LKR 2.4 million.
The Solution
- Consolidated all pallet supply through CeyPall as the sole provider — eliminating quality inconsistency
- Scaled from 200 to 600+ pallets per month with consistent 3–5 day lead times
- All pallets kiln-dried to below 15% moisture content before dispatch
- Treatment certificates provided for every batch, with digital copies emailed for faster export documentation processing
“When we were using three different suppliers, quality was a lottery. Consolidating with CeyPall gave us one consistent standard across every shipment, even as we tripled our volume.”
Results
600+ pallets/month
Supply capacity
0 since consolidating
Moisture rejections
Single supplier standard
Quality consistency
3–5 working days
Lead time at scale
Industries we serve
We Supply Exporters Across Every Sector
CeyPall provides ISPM 15 certified pallets to companies across Sri Lanka's major export industries.
Ready to solve your pallet supply challenges?
ISPM 15 compliant, heat treated, IPPC stamped — delivered island-wide.